Travel with clarity
Booking &
payment policies.
Clear information about quotations, confirmations, payments and changes. Your final quotation and booking confirmation will contain the terms specific to your trip.
01
Booking terms
Submitting an enquiry or booking form does not create a confirmed reservation. A booking is confirmed only after Addu Travel & Tours issues written confirmation and receives any required deposit or full payment.
Accommodation, transfers, activities and quoted rates remain subject to availability and supplier reconfirmation until that point.
02
Payments & pricing
Package prices shown on the website are indicative “from” prices based on the occupancy, dates and inclusions stated. Currency conversion, bank, card or transfer charges may apply and are borne by the payer unless stated otherwise.
Confirmed bookings can be paid by secure card payment or bank transfer. The available method, deposit, balance deadline and any processing charge will be stated on your invoice or payment instructions.
Never send card details by email or WhatsApp, and never send payment to an account that has not been confirmed through reservations@addutravelandtours.com. We do not currently take instant payment through this website.
03
Changes & cancellations
Cancellation and amendment conditions vary by resort, guesthouse, airline, transfer operator and activity provider. Your quotation will state the applicable deadlines, charges and refund conditions before payment.
Supplier penalties, no-show charges and non-refundable components may apply. Approved refunds can be reduced by unrecoverable supplier or banking costs.
04
Travel responsibilities
Travelers are responsible for valid passports, visas, insurance, health requirements and accurate passenger information. Weather and operational conditions may require changes to domestic flights, speedboats, excursions or diving schedules.
We strongly recommend comprehensive travel insurance covering cancellation, medical care, diving where applicable, delays and baggage.
05
Privacy
Information submitted through an enquiry is used to prepare and operate your trip and may be shared with relevant accommodation, transport and activity providers. We do not sell personal information.
We collect anonymous page-path analytics without advertising cookies, and operational error reports may record the page and technical error details without intentionally collecting message or payment content.
To request access, correction or deletion of enquiry information, contact our reservations team.
Need clarification?
Ask us about the terms that apply to a specific package before confirming.